Refund policy


REBALL OÜ, hereinafter called HDD Sondes, provides a limited 100-day warranty on underground sondes (transmitters), hereinafter called sondes.


• Any sonde found to be defective within the warranty period will be repaired and/or exchanged.
No refunds will be issued on sonde products.
• In certain instances, a credit may be applied to the Customer's account towards future purchases.
• Used equipment, special Order or specially-fabricated materials may not be returned or refunded.

Customer shall:

• pay for return shipping unless HDD Sondes has expressly authorised Customer in writing to ship such Equipment to HDD Sondes at HDD Sondes expense.
• bear all shipping charges and the risk of loss for the returned products during shipment.
• use reputable shipping companies and provide delivery confirmation and insurance on all returned shipments.

Customer agrees to pay for return shipping. Upon repair or replacement of the defective item, it will be shipped by HDD Sondes by ground shipping or other forms of standard delivery back to Customer, subject to the terms of this Agreement.

The Limited Warranty and applicable disclaimers and exclusions are contained in the Master Terms of Service Agreement, and Customer acknowledges that the terms therein are read and endorsed.